Betting Rules

By placing a wager with Woocasino, you confirm that you have read and accepted the rules that apply to the relevant game, market or promotion. You are responsible for checking the details of your bet before confirming it. This includes the selected game or event, market, outcome, stake, odds or displayed return, and any applicable terms.

A bet is generally treated as accepted only when it has been successfully recorded in your account and a confirmation is displayed. A selection shown on the website is not, by itself, proof that a wager has been placed. If a bet is rejected, interrupted or not recorded, it should not be treated as accepted, even if you intended to place it.

You must use your own account when betting and provide information that is accurate, complete and current. Accounts may only be used by the registered account holder. You must not allow another person to access or use your account, place bets on your behalf, or use your payment method without authorisation.

• You must meet all applicable age and eligibility requirements before betting.
• You must comply with applicable Australian laws and any account restrictions that apply to you.
• You must keep your login details secure and notify Woocasino if you believe your account has been accessed by someone else.
• You should check your account history regularly and report any transaction or wager you do not recognise.
• You should not place a bet if you are unsure about the rules, market conditions or possible outcome.

Woocasino may refuse, suspend, limit or cancel a wager where this is permitted by the applicable terms or law. This may include circumstances involving suspected fraud, misuse, technical errors, duplicate transactions, prohibited activity, account restrictions or a failure to satisfy verification requirements.

Before confirming a wager, review the information shown on the betting slip or game screen. You should make sure that the stake and selections are correct. Once a wager has been confirmed, it may not be possible to change or cancel it. Any cancellation, amendment or cash-out feature is subject to availability and the conditions displayed at the time.

The amount displayed as a potential return is an indication based on the information available when the wager is placed. It may not include every adjustment, restriction, tax treatment or settlement condition that could apply. The final result is determined under the rules for the relevant product or event.

Errors and interrupted transactions

Online services can be affected by delays, communication failures, maintenance, software faults or other technical issues. If a displayed price, result, balance or game status is clearly incorrect, Woocasino may take reasonable steps to correct the error and deal with affected wagers in accordance with the applicable terms.

If your connection is interrupted after you select an outcome, do not assume that the wager was accepted. Check your account history or betting record before trying again. Repeated attempts may result in more than one wager if the original transaction was completed despite the interruption.

Minimums, maximums and restrictions

Minimum and maximum stake amounts, available markets and account restrictions may vary by product, event, payment method, promotion or player account. Any applicable limit should be displayed before the wager is confirmed or described in the relevant terms. Woocasino may apply or change limits where permitted, and not every market or game will be available at all times.

A bet that exceeds an applicable limit may be rejected, reduced or otherwise handled under the relevant rules. You should not attempt to avoid a limit by creating additional accounts or coordinating wagers with another person.

Wagers are settled using the official result or settlement information applicable to the relevant game, competition, event or product. Where a specific product has additional rules, those rules take priority for that wager. Results may be subject to confirmation, correction or review if new information becomes available or an official source changes its result.

If an event is postponed, abandoned, interrupted, rescheduled or otherwise not completed, the wager will be handled according to the rules that apply to the relevant market. Different markets can have different treatment, so you should review the displayed conditions before betting. A change to the date or format of an event may affect whether a wager remains valid.

Where a result, price or settlement is affected by an obvious error, Woocasino may correct the affected transaction in a fair and reasonable manner consistent with the applicable terms. If a wager has been settled incorrectly, the account balance may be adjusted after review. Players should not knowingly withdraw or use funds that were credited in error.

Casino and game outcomes

For casino games and other randomised products, outcomes are generated and settled according to the rules and mechanics displayed for that game. Previous results do not determine future results, and no strategy can guarantee a win. Game features, eligibility requirements and settlement conditions can differ between products.

Withdrawals and account balances

Any available withdrawal is subject to account verification, payment checks, applicable terms and any legal or regulatory requirements. Processing may be delayed where information is incomplete, a transaction requires review, or a payment provider or financial institution is involved. Woocasino does not promise that every payment method will be available for every account or transaction.

You are responsible for reviewing your balance and transaction history. If you believe a wager, deposit, withdrawal or adjustment is incorrect, contact Woocasino through the support channel made available on the website and provide enough information for the transaction to be identified.

Woocasino expects players to act honestly and use the website only for lawful purposes. You must not manipulate a game, interfere with the website, exploit a software weakness, use automated systems where prohibited, or engage in conduct intended to obtain an unfair advantage. Suspected misuse may result in an account review and action under the applicable terms.

You should only bet with money you can afford to lose. Betting is entertainment, not a way to earn income or recover financial losses. Set a budget before you play and consider using available account tools or restrictions if you want to control your spending or time.

• Never chase losses by increasing your stakes or betting for longer than planned.
• Take regular breaks and avoid betting when angry, distressed, tired or affected by alcohol or other substances.
• Keep track of your deposits, wagers and time spent playing.
• Seek independent support if betting is affecting your finances, relationships, work or wellbeing.
• Use responsible gambling tools and account restrictions where they are available.

If you have a question about a wager or believe that a result has been recorded incorrectly, review the relevant product rules and your account history first. If the issue remains unresolved, raise it with Woocasino through the contact or support options published on the website. Include the date, transaction or bet reference where available, but do not send unnecessary sensitive information.

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or business practices. The version available on the website at the time you place a wager will generally apply to that wager, unless a different approach is required by law or the applicable terms. You should check this page regularly and stop using the service if you do not agree with an updated rule.