Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment and outcomes are determined by chance or other game features. Previous results do not predict future results, and a winning streak does not mean that another win is due. You should only gamble with money you can afford to lose after essential costs have been paid.

Before opening a game, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Do not use rent, bills, loan repayments, savings, emergency funds or money needed for dependants. Never borrow money to gamble, and do not chase losses by increasing your stakes or playing for longer.

Practical ways to stay in control

• Set a gambling budget before you start and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending where possible.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not gamble to celebrate, escape problems or change your mood.
• Accept that losses are part of gambling and cannot be recovered by chasing them.
• Review your gambling activity regularly and act early if your behaviour changes.

A simple personal rule can help: when your planned budget or time has been used, stop. Do not add more funds or extend your session because you feel close to a win. If gambling is no longer fun, stop playing and consider taking a longer break.

Problem gambling can develop gradually. It may affect anyone, regardless of age, income or experience. Noticing warning signs early makes it easier to change course. You may need support if gambling is taking more time, money or attention than you intended.

• You spend more money or time gambling than planned.
• You increase your bets to feel the same excitement.
• You often think about gambling when you are doing other things.
• You try to win back money you have lost.
• You hide or minimise your gambling from family, friends or people you trust.
• You borrow money, sell possessions or miss payments because of gambling.
• You feel restless or irritable when you try to stop.
• You use gambling to cope with stress, loneliness, sadness or other difficult feelings.
• Gambling affects your work, study, sleep, relationships or responsibilities.
• You have tried to cut back or stop but have not been able to do so.

One sign does not automatically mean that you have a gambling problem, but it is worth taking action if any of these points feel familiar. Speak openly with someone you trust, stop gambling for a period and consider professional support. You do not need to wait until the situation becomes serious.

If gambling is causing harm

Stop playing and avoid adding further funds to your account. Review your recent activity, make a plan for essential expenses and ask a trusted person to support you. Consider contacting an Australian gambling counselling or support service for confidential guidance. These services can help with practical steps, financial concerns, relationships and strategies for changing gambling behaviour.

If gambling has contributed to severe distress or you feel unsafe, seek urgent help through appropriate emergency or crisis services in your area. Your wellbeing is more important than any account, game or financial loss.

Safer gambling tools can help you manage your activity. Depending on the features available on your account, you may be able to set deposit, wagering or loss limits, create time reminders, review your activity or request a temporary break. Limits are intended to help you stay within a plan made in advance; they should not be treated as a way to guarantee a particular result.

Using limits effectively

1. Choose an amount that fits comfortably within your entertainment budget.
2. Set the limit before gambling rather than during an emotional or high-energy session.
3. Use a daily, weekly or other available period that reflects your normal spending plan.
4. Allow time for any increase to a limit to take effect, where applicable.
5. Do not rely on several accounts or payment methods to get around a limit.
6. Review your limit if your financial or personal circumstances change.

A temporary break can be useful when you want time away from gambling without making a permanent decision. During a break, do not attempt to open another account or use another person’s account to continue playing. If you want to stop gambling for longer, ask Woocasino about the account closure or self-exclusion options available to you.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling. A self-exclusion request may prevent access to an account for a selected period or until further steps are completed, in line with the applicable process. Choose a period that gives you enough time to focus on your wellbeing and seek support.

Once self-exclusion has been requested, do not try to bypass it by creating another account or asking another person to place bets for you. If you are concerned about your gambling, use the available support options as well as account controls. Account restrictions work best when combined with practical financial safeguards and help from people you trust.

Woocasino aims to provide information and tools that support informed decisions. We may apply account checks, restrictions or other measures where required by applicable rules or where activity raises responsible gambling concerns. We may ask questions about your gambling, provide safer gambling information or recommend a break. These steps are intended to support player wellbeing and may affect access to services.

Players must be of the applicable legal gambling age and must comply with the laws that apply to them in Australia. Do not allow another person to use your account, and take reasonable steps to keep your login details and payment information secure. Parents and guardians should prevent children from accessing gambling services or devices used to gamble.

If you believe you need a limit, break, account restriction or self-exclusion, request it as soon as possible through the available account or support channels. Do not wait for a loss, argument or financial difficulty to become the reason for taking action. We cannot promise that account tools will remove every risk, so your own decisions and support network remain important.

Support is available

Talking to someone early can make a real difference. Consider speaking with a family member, friend, doctor, counsellor or an Australian gambling support service. Professional services can provide confidential advice and help you develop a plan that suits your circumstances. If you are supporting someone else, listen without judgement, encourage professional help and protect essential household finances where appropriate.

For questions about safer gambling features or the options available on a Woocasino account, use the support channel provided on the website. Please do not include sensitive financial or personal information unless it is requested through an appropriate secure process. Woocasino does not encourage gambling beyond your means, and you should stop immediately if gambling is affecting your health, finances or relationships.